Fast Call Out Response Times Guaranteed
We understand how much faulty commercial catering equipment downtime can cause a business. We aim to minimise this downtime and get your problems sorted quickly and efficiently, with as little cost to you as possible.
There is always an engineer within a 60-mile radius from our base in Northampton as we never like to keep our customers waiting. Our engineer’s vans are stocked with parts to help us get repairs completed on a first time visit.
Fast Response Times
By only working within a very specific radius (60 miles), we are able to make sure that our engineers can get to our client’s premises quickly. You’ll always receive an alert when your engineer is on their way, too.
Response Time Guarantee
When you have a service contract with us, we can guarantee one of our engineers will be with you within a certain time frame. Depending on the level of contract you choose, this can be the same or next day.
Stocked Replacement Parts
Our engineers all carry replacement parts, which means no waiting around if you need a fast repair. If we’re not carrying the parts you need, we work with a distributor who can get parts out the next day.
Out of Hours
Breakdowns do not happen on a 9-5 basis, so we don’t work on one either. If you need help on a weekend or during the evening, we will be there to support you.
We believe that quality service means keeping in touch and making sure our clients are always informed. You will have access to an online portal where you can see engineer ETA’s and track your job’s progress.
We understand that your main priority when calling in a breakdown is getting back operational, so we will leave all the admin until the issue is sorted to ensure minimal downtime for your kitchen staff.
Equipment that we repair
Our in-house engineers are fully equipped to attend any site and repair your equipment on the spot. Below highlights key catering equipment that we commonly repair:
- Commercial glasswasher repairs
- Commercial refrigeration repairs
- Commercial dishwasher repairs
- Commercial cold room repairs
- Commercial oven repairs
- Commercial fryer repairs
- Commercial gas oven repairs
Guaranteeing Service Excellence
We have excellent knowledge across all sectors with a diverse and varied client portfolio. Our projects range in scale and budgets to fit any requirements.
Why Choose Us?
How Midlands Can Help You
- A trusted provider with over 40 years experience
- We offer the same engineers for all your work
- Our engineers are all accredited and DBS checked
- We offer free cloud technology to track your assets
- Offering emergency call time guarantees
Send us a Message
Drop us a message and one of the team get back to you asap.