What does our callout service include?
Our commercial kitchen callout service offers you coverage for any breakdowns or repairs that need doing, at any time. Our engineers will assess the situation before cleaning, repairing, or replacing any parts that are causing the issue. If your ovens are not firing or hobs won’t ignite, it’s often a faulty thermocouple or pilot assembly, and these are relatively simple to repair.
There may be instances where more serious issues have occurred, and this often includes electrical failure related to control panels, electric elements, or thermostats. Some components like wash pumps, dishwasher PCBs, and combi oven parts are often expensive to replace.
If a piece of equipment is over 10 years old, or unfortunately beyond repair, we would consider whether a full replacement of the unit is required. We would also offer advice on a replacement and offer to have it installed for you quickly and easily. This can also happen if the replacement part is expensive and we judge it to be more prudent to replace the entire unit instead.