CREST is our solution to provide our clients with what we believe are the essential pillars of service for the education and care home sectors. CREST ensures that we work to prolong the life-span of your equipment, and makes our operations completely transparent allowing you access 24/7 to manage your commercial catering equipment.
Whats Included
With our CREST solution you will give you access to the following
Transparency
Live KPI Dashboard
Our live KPI dashboard gives you live updates on how we are performing as a company with our first-time fix rate, time attendance for engineers, parts required updates and completed jobs over the last 7 to 30 days.
Budget Management
We understand that each business has different budget restraints. With the support of your account manager along with expert advice from our engineers, we can achieve a plan to maintain your operations, whilst keeping within your budget.
Our cloud technology tracks expenditure for each piece of equipment you own, and thorough inspections are carried out with each engineer’s visit, meaning that we can foresee the life expectancy of your equipment. By doing this you can be assured that we will know in advance when your equipment is coming towards the end of its life expectancy, allowing you to budget for it accordingly with no nasty surprises.
Lifecycle Planning
Regular Servicing
Your commercial kitchen is an investment, so providing proper care and maintenance is essential and will extend the lifespan of your equipment. With Midlands you can schedule your maintenance and servicing visits around your schedule and as regularly as you need them, leaving you in complete control.
Equipment Diagnostic Report
We can provide detailed diagnostic reports of your equipment’s health, allowing you to track its performance and know when it will need parts replacing or maintenance booking in. These reports give total transparency to our customers and are easily accessed via our cloud portal whenever you need to view them.
Replacement Schedule
Knowing the life cycle of your equipment allows you to plan for the future, and make the necessary changes to your budget when your equipment reaches the end of its life. Having access to this information allow businesses to budget around such expenditures, leaving you in control of your assets with no nasty surprises.
Relationship
Local Provider
Midlands Catering Equipment is based in Northampton, with our service offering covering across the Midlands with our network of engineers. By focussing on our local area, we can reach clients in need quickly, providing a better service and faster response times.
Dedicated Account Manager
Each of our contract clients will have their own dedicated account manager who is available to contact for assistance 365 days a year. Your account manager will take the time to understand your business requirements and help you ensure your catering department meets the needs of your own clients.
Whether it’s repairing or replacing equipment your account manager is on hand to offer advice, support and solutions tailored specifically to your business.
In-house DBS Checked Engineers
At Midlands, all of our service engineers are directly employed by us, meaning that we can offer a more personal and reliable service without the need for third-party engineers.
Our engineers are experienced and industry accredited, always aiming to give first-class service to our valued clients. Furthermore, each engineer is DBS checked and will bring any DBS documentation to each visit to share with you when signing in to the premises, this documentation can also be viewed via our portal.
Ready to get started?
Book your free strategy session
We’d love to offer you a completely free Strategy Session. By attending you’ll gain the following:
- Call out and labour charges
- A suitable package recommendation for your business size
- Budget Management solutions
- Understanding the portal and the benefits.
- How we can add value to your current operation
Not sure this is right for you? Get in touch today.
01604 961161
sales@midlandscateringequipment.co.ukWhy Choose Us?
How Midlands Can Help You
- A trusted provider with over 40 years of experience
- Experts within the Education Industry
- We offer the same engineers for all your work
- Our engineers are all accredited and DBS checked
- Free online cloud technology to track your assets
- Providing quick emergency call time guarantees
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